Contextual inquiry
Contextual inquiry is a user-centered design (UCD) method, part of the contextual design methodology, that happens up front in the software development lifecycle. It calls for one-on-one observations of work practice in its naturally occurring context. During or after the observations, discussion ensues wherein users’ daily routines or processes are discovered so that a product or website can be best designed to either work with the processes or help to shorten or eliminate them altogether. Contextual inquiry comprises preparation, evaluation, analysis, and design phases.
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